Re-chargable Repairs

Did you know that on average each tenant pays £35 each year towards the cost of repairs which we have to carry out because of damage to our properties? These repairs use valuable funds we could spend on other things and take up staff time. To help you avoid being liable for rechargeable repairs, and to help us, here are simple Do's and Don'ts:
• Remember you are responsible for the actions of your family, guests and visitors
• Report any criminal damage to the Police as well as to us and request a crime number
• Carry out repairs which fall to you (internal decorating, missing keys etc)
• Leave your home in a tidy and clean condition if you leave
• Report any problems you see on your estate (we will keep this confidential)
• Have funds in advance to pay for works which are your responsibility but which you have asked us to carry out e.g. lost keys
• Report any unnecessary repairs or abuse Hafod's repair system
• Put nappies, food etc down the sink or toilet
• Let rubbish build up in your garden or home
• Carry out any alterations or improvements without our permission
• Use faulty electrical appliances which cause the electricity to ‘trip'

REMEMBER, if we need to recharge you:
• The debt will be held in a separate account to your rent account
• We can take you to court for any unpaid recharges
• You will be barred from our transfer list and help with other landlords
• We won't carry out improvements to your home such as kitchen and bathroom renewals
Re-chargable Repairs
Community Housing Cymru Investors in People BITC disability confident employer