Paying Rent & Service Charges

Your rent is our major source of income. It is used to repay the mortgage on your home and to cover the cost of its management and maintenance. Money is also set aside to cover the cost of future major repairs and improvements. How much you pay is based on the area you live in and the size and type of property. We increase rents once a year: it is our policy to keep rents as affordable as possible.

Service Charges

We provide services to some of our properties that are not included in the rent. This mainly applies to properties which receive grounds maintenance or cleaning of communal areas. The amount charged each year is based on the cost of providing the service.

It is your responsibility to pay your rent, or make sure that it is being paid by Housing Benefit. We send rent statements every three months for you to check. You can get an up to date balance of your rent account by contacting our Head Office on 029 2067 5800 during office hours.

Ways to pay your rent & service charges

We offer a range of methods for you to pay your rent, so you should be able to find one that is convenient for you.

You can pay:


You can now pay your rent and view your statements via our Hafod 24/7 app available on Android and Apple devices. 


You can make payments on-line by going to  You will need your AllPay Payment Card to enable you to use this service.

To download the allpay app for your smart phone please click on the following links:

Android Market

Apple Store


By Direct Debit

If you would like to set-up a new direct debit or change an existing one, please contact our Head Office on 029 2067 5800,



At the Post Office

You can pay your rent at any Post Office by cash, cheque or debit/credit card. You will also need your AllPay Rent Payment Card to make sure your payment is matched to the correct account.


At PayPoint Outlets

You can also pay your rent by cash or debit/credit card at any outlet that displays the PayPoint sign. The Post Office has over 12,000 branches nationwide and there are over 19,000 PayPoint outlets located in newsagents, convenience stores and garage forecourts. You will need your AllPay Rent Payment Card to make sure your payment is matched to the correct account.


 At our Offices

You can pay by cash, cheque or debit/credit card at:

  • our Head Office between 8.30 am and 4.30 pm Monday to Friday. Our address is 1st Floor, St Hilary Court, Copthorne Way, Culverhouse Cross, Cardiff CF5 6ES and free parking is available in the green bays.
  • our St Mellons Office, situated at 76 Heol Maes Eirwg, St Mellons, Cardiff, CF3 0AR between the hours 8:30am - 12:00pm Monday, Wednesday & Friday.


By Telephone

You can pay by credit or debit card by calling us on 029 2067 5800 during office hours or by calling the AllPay 24hr payment line on 0844 557 8321, 365 days per year.  You will need your AllPay Rent Payment Card to access this service. 


By Post

Cheques should be made payable to ‘Hafod Housing Association' and sent to us at our above address. Please do not send cash. Please include your tenancy number and address on the reverse of the cheque.


By Housing Benefit

If your income is below a certain level you may be entitled to claim Housing Benefit to pay your rent. You would need to contact your local Housing Benefit department.



On your Smartphone

AllPay App

Download the free AllPay app to your Apple or Android smartphone.

Paying Rent & Service Charges
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