Contact

You can contact us in whatever way suits you. Please feel free to call into our offices, email or telephone us using the details listed below.

Our free telephone number for all enquiries, including Repairs & Maintenance is 0800 024 8968. 

If you call outside of office hours your call will be answered by our out-of-hours response service.  

Our head office is open Monday to Friday between 8:30am and 4:30pm. 

Our address is:

Hafod Housing Association Ltd.
First Floor
St Hilary Court 
Copthorne Way 
Cardiff 
CF5 6ES

You are welcome to call in at any time, but if you call in advance to make an appointment we can make sure you don't have to wait to be seen.  Free parking is available in the green bays.  Additional spaces are reserved for visitors with disabilities or children.  Our offices are closed on bank and public holidays, and between Christmas and New Year.  

 You can contact us by e-mail at the following addresses:

enquiries@hafodhousing.org.uk for general housing enquiries

homeownership@hafod.org.uk for assisted home ownership enquiries including Shared Ownership options

careers@hafod.org.uk for job application forms or call 029 2067 5875

Repairs

To report or enquire about a repair please call the Customer Services Team free on 0800 024 8968 between 8:30am and 4:30pm Monday to Friday. If you call outside of these hours there is an emergency response service available on the same number.

Our e-mail address for repairs is enquiries@hafod.org.uk.

If you wish to report a heating and plumbing repair or have a Gas Service query please call Liberty Gas directly on FREEPHONE 0800 328 4322 

If you can smell gas please call the National Gas Emergency Service (Transco) straight away on 0800 111 999.

St Mellons Office & Cartrefi Hafod

We have a local housing office for our St Mellons customers, which is also where Cartrefi Hafod is based. You can contact our St Mellons office or Cartrefi Hafod at:

76 Heol Maes Eirwg
St Mellons 
Cardiff
CF3 0JZ

Tel: 029 2077 9841

The St Mellons office is open for Hafod enquiries between 9.00 am and 12:00 noon on Mondays, Wednesdays and Fridays. 

Cartrefi Hafod are available by phone Monday to Friday. 

Rhydyfelin Office

We have a small local office on our estate in Rhydyfelin, near Pontypridd.  Our Community Development Officer for the local area is based in the Rhydyfelin office and other staff work there from time to time.  Please note that the Rhydyfelin office does not have regular opening hours. 

Rhydyfelin Community Office
36 Maes Ganol
Maes yr Awel
Pontypridd
CF37 5EQ

Tel: 01443 491 878

Insurance details

If you are a third party solicitor enquiring about a portal ID, please contact insuranceclaims@hafod.org.uk or call 029 2067 5888.

If you are a third party solicitor enquiring about our insurance policy details and Portal ID:

For EL and PL our insurer is Aviva, policy number 100515218CCI and the portal compensator ID C00074.

For Motor our insurer in Aviva, policy number 84FLW7226771and the portal compensator ID C00074.

Defendant only CNFs must be sent to insuranceclaims@hafod.org.uk

 


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